0Introduction
betn (betn.ws) takes your privacy very seriously. This Privacy Policy explains what information we collect from you, how it is used, and the measures we take to protect it.
betnBy using the website or mobile app, you are considered to have read and accepted this Privacy Policy. If you do not agree with this policy, please refrain from using our platform.
We promise your personal information will never be sold to third parties. Maintaining your trust and confidence in our platform is our top priority.
In brief: Your data is used solely to improve our services and is never sold to third parties. You can request deletion of your data at any time.
1What Information We Collect
betnVarious types of information are collected when you register and use the services of . Details are provided below:
Information You Provide Directly:
- Full name & date of birth.
- Mobile number & email address.
- Residential address.
- National ID number (for KYC verification).
- Payment method details (bKash, Nagad, Rocket number).
- Account password (stored in encrypted form).
Automatically Collected Information:
- IP address and device information.
- Browser type and operating system.
- Login time and session duration.
- A log of which pages have been visited.
- Referral source (which link you came from).
- Cookies and tracking tokens.
Additional information required for KYC verification:
- Photo of your National ID or passport.
- For selfie or photo verification.
- Bank statement or proof of payment (if required).
| Data Type | Purpose of Collection | Mandatory? |
|---|---|---|
| Name and date of birth | Identity Verification & Age Confirmation | Yes |
| Mobile / Email | Account communication and OTP verification | Yes |
| Payment Information | Deposit & Withdrawal Processing | Yes |
| NID / Passport | KYC Verification | Conditionally |
| IP Address | Security & Fraud Prevention | Automatic |
2How We Use Your Information
betn Your data is used solely for legitimate purposes — to ensure you get the best possible experience on our platform.
- Account Management: Creating your profile, verifying login, and keeping your account secure.
- Payment Processing: Processing deposits and sending withdrawals.
- Customer Support: Fast resolution for your complaints and queries.
- Fraud Prevention: Detecting and preventing suspicious activity.
- Legal Compliance: Meeting regulatory requirements.
- Personalized Experience: Bonuses and offers tailored to your preferences.
- Marketing Communications: Keeping you informed about new promotions and offers (you can opt out at any time).
- Platform Improvement: Analysing user behaviour to improve our services.
If you no longer wish to receive marketing emails or SMS, notify our support team at any time or click the unsubscribe link at the bottom of any email.
4Cookies Policy
betn Cookies and similar technologies are used to enhance your browsing experience. Cookies are small text files stored on your device.
The types of cookies we use:
- Essential Cookies: Used to maintain your login session and ensure security. These cannot be disabled.
- Functional Cookies: To remember your preferences and settings.
- Analytics Cookies: To understand which sections of the platform are used most.
- Marketing Cookies: To show you relevant offers based on your interests.
You can manage cookies through your browser settings. Please note that disabling certain cookies may affect the availability of some platform features.
5Data Security Measures
Protecting Your Data betn Industry-leading security technology is used throughout. Our security infrastructure is regularly reviewed and improved.
- 256-bit SSL Encryption: All data transferred between you and our servers is encrypted.
- AES-256 Data Encryption: Sensitive information stored in the database is encrypted.
- Two-Factor Authentication (2FA): An extra layer of security at login.
- Firewall & DDoS Protection: Preventing unauthorized access and cyberattacks.
- Regular Security Audits: Periodic audits conducted by third-party security experts.
- Staff Training: All staff are regularly trained on data protection practices.
- Data Backup: Regular backups to minimize the risk of data loss.
While our security measures are robust, no internet transmission can be guaranteed 100% secure. Please use a strong password and never share it with anyone.
6Your Privacy Rights
betnAs a member of , you have full rights over your personal data. Your key rights are outlined below:
Right to Access Your Data
You may request to view the information we hold about you.
Right to Rectification
You can request corrections to any inaccurate or incomplete information.
Right to Erasure
You may request that your data be deleted under certain circumstances.
Right to Restrict Processing
You can request that your data not be used for specific purposes.
Right to Data Portability
You may request a copy of your data in a structured format.
Right to Object
You can object to your data being used for marketing or profiling purposes.
To exercise any of these rights, contact us by email at: support@betn.ws. We will respond to your request within 30 days.
7How Long Your Data Is Retained
betn Your data is not retained longer than necessary. Retention periods depend on the type of data and applicable legal requirements.
| Data Type | Retention Period |
|---|---|
| Account Information | Duration of Active Account + 5 Years |
| Financial Transaction Records | 7 Years (Legal Obligation) |
| KYC Documents | 5 years after account closure |
| Login and session logs | 1 Year |
| Customer support communications | 3 Years |
| Marketing Preferences | Until you change it |
Once the retention period ends, your data is securely deleted or anonymized.
8Privacy of Minors
betn's services are intended for individuals aged 18 and above. We do not knowingly collect data from minors.
If a parent or guardian believes their minor child's information has been submitted on our platform, please contact us immediately. We will promptly delete the data and close the associated account.
We take the protection of minors seriously. Any account that raises suspicion will not receive service without verification.
9Changes to the Privacy Policy
betn This Privacy Policy may be updated from time to time. For any significant changes, we will notify you via email or an in-platform notification.
- The date of any changes will be shown at the top of this page under "Last Updated".
- Continued use of the platform after any changes have been made will be considered acceptance of the updated policy.
- If you do not agree to the updated policy, you will have the option to close your account.
Keep our email notifications enabled to stay up to date on the latest policy changes.
10Contact Us
For any questions or requests regarding this Privacy Policy, please get in touch with us:
- Email: support@betn.ws
- Live Chat: Available after logging in to the platform.
- Support Hours: 7 days a week, 24 hours a day.
- Response Time: Typically within 24–48 hours.
Once a data protection complaint is submitted, you will receive a reference number to track the progress of your complaint.
Why betn Is Trusted
Our Commitment to Protecting Your Data
SSL Encryption
Every data transfer is fully encrypted using 256-bit SSL technology — your information cannot be intercepted.
KYC Verification
Through identity verification betn Ensures every account is legitimate and secure.
No Sale of Data
Your personal information is never sold or rented to any third party — that is our core commitment.
Full Control
You have full control to view, correct, or delete your data at any time — just submit a request.
Limited Retention
We only retain your information for as long as necessary. Once that period ends, it is securely deleted.
24/7 Privacy Support
For any data privacy queries, our Bangla-speaking support team is always ready to help.